Terms and Conditions

Ninewin Casino

These Terms and Conditions, effective from November 1, 2024, outline the rules governing your use of Ninewin Casino. By accessing or registering on the site, you agree to be bound by them. Please read this document carefully before proceeding, as it forms a legally binding agreement between you and the operator. The services are provided by a fully licensed company operating in compliance with the laws of its jurisdiction of incorporation, and the English version prevails in case of any interpretive differences.

General Information

Engaging in games carries the risk of losing deposited funds. Online gambling legality varies by jurisdiction, and the platform cannot provide legal advice or guarantee compliance in your location. You participate voluntarily and at your own risk, bearing full responsibility for ensuring your actions align with local laws. The site promotes responsible gambling and is restricted to individuals aged 18 or older (or the legal age in your area). We may update these terms as needed, typically notifying users of major changes via email, though regular checks of this page are recommended. If you disagree with any provision, do not register or use the services. You consent to electronic communications (email, SMS, calls) for account and service matters, with opt-out options for promotions available through support—essential notices continue regardless.

Game Availability

Some games are restricted in certain countries due to provider policies, which may change. Using tools like VPNs to mask your location violates these terms and may result in account actions, including suspension or forfeiture of winnings. Specific restrictions apply: Fashion TV Video Slot is unavailable in Cuba, Jordan, Turkey, and Saudi Arabia; Planet of the Apes in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine; Vikings excludes many jurisdictions including Canada, France, and the USA; Narcos is barred in Indonesia and South Korea. NetEnt jackpot games prohibit wins from residents of countries like Australia, China, India, and Turkey, with such wins voided if accessed. Additional provider limits exclude players from certain countries for Amatic, Microgaming, and NYX games.

Accepted Currencies

Play is supported in EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD, BTC, and various other cryptocurrencies.

Eligibility to Play

Registration is open only to residents of jurisdictions where online gambling is legal. You must verify local laws and age requirements (minimum 18 or higher) before depositing or wagering. We may request age proof and restrict access if unmet. Real-money play is prohibited from restricted countries, including the USA, UK, Spain, France (and overseas territories), Netherlands, Israel, Lithuania, Russia, Ukraine, and others, plus FATF-listed nations like North Korea, Iran, Turkey, and additional blocked areas such as Afghanistan, Cuba, Syria, and Yemen. Violations may prevent withdrawals or refunds.

Account Usage

Registration with accurate details, including a valid email, is required to wager. You are solely responsible for protecting login credentials—sharing them risks unauthorized access, for which we bear no liability. SSL encryption secures transactions, and data remains confidential. Withdrawals must use the original deposit method. You cannot transfer funds or accounts between users. Errors in wagers or payments allow correction or cancellation. Exploiting software issues is prohibited; report them immediately or face compensation claims. Suspected manipulation may lead to withheld payments or account closure.

Deposits

Sufficient funds are required to play. Minimum deposits vary by country and method (typically €2–€15 equivalents), with maximums depending on the option, including crypto support. Bonuses follow site-specific rules—real funds are wagered first, and early withdrawal may forfeit bonus amounts. The platform is not a financial institution and pays no interest. Deposits process promptly, but prior ones must clear before withdrawals. Only personally owned payment methods are permitted; crypto deposits must meet minimums. It is your responsibility to confirm gambling legality in your location.

Withdrawals

The minimum withdrawal is €50 equivalent, with maximums varying by method—large amounts may be split. Verification, including ID and proof of address, may occur at any withdrawal. Genuine documents are required; fraud can lead to fund confiscation. Deposits must be played through once for anti-money-laundering compliance. Processing may take up to 72 hours, plus method-specific time. Large wins over €10,000 may be paid in installments. Bank transfers might incur third-party fees. The operating currency is Euro, so conversions may slightly affect amounts. Full identity and activity verification is required before payouts.

Responsible Gaming and Dormant Accounts

Self-exclusion closes your account immediately, though preventing new accounts remains your responsibility. Loss limits and other controls are available. Dormant accounts (inactive for 12 months) may incur a €10 monthly fee until balance depletes or reactivates.

Account Closure and Liability

Contact support at [email protected] to close your account; balances are returned after verification. We may close accounts at our discretion, refunding net amounts minus fees. You handle taxes on winnings. We disclaim liability for losses from technical issues, force majeure, player breaches, or other unforeseeable events. Liability is capped at the relevant wager amount.

Anti-Fraud and Bonus Rules

Strict measures combat fraud, including collusion, multiple accounts, chargebacks, and bonus abuse. Violations result in account termination, withheld winnings, and possible regulatory reporting. Bonus exploitation, such as delaying rounds or exploiting features, leads to confiscation. Robots and collusion are prohibited. Credit card deposits may be refunded up to the deposited amount if needed.

Complaints and Disputes

Contact support for issues. Unresolved complaints may escalate to regulators. Server records determine outcomes in disputes.

These terms reflect our commitment to fair, secure, and responsible gaming. Continued use confirms acceptance.